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Frequently Asked Questions

FAQ

  1. How do I place an order?

    To place an order, click on the product you're interested in. Select any available color options and click "Add to Cart." If you're a registered customer, please sign in. Fill out your shipping details and select your preferred shipping method. Once completed, check your email for an order confirmation.

  2. How do I modify or cancel my order?

    Once an order is placed, you can modify or cancel it by contacting our customer service team as soon as possible via email or WhatsApp. Orders already in transit may not be eligible for cancellation or modification.

  3. Can I place a bulk order for corporate gifts?

    Yes, we offer bulk ordering for corporate gifts. For special requests or customization, please reach out to us directly.

  4. Are your products customizable?

    Some of our products can be personalized. Check the product details or contact us for specific customization options.

  5. Do you offer gift wrapping or custom messages?

    Yes, we provide gift wrapping and can include a custom message for your order. Select these options during checkout.

  6. How long will it take to receive my order?

    We aim to dispatch orders on the same business day once payment is confirmed. Typically, deliveries within Karachi take 1-3 business days, while other locations depend on the logistics provider. This timeline does not apply to customized products. Delivery times for customized items may vary based on the nature of the customization.

  7. Can I track my order?

    Yes, you can track your order by clicking on the "Order Tracking" link at the top right of our website. Enter your order number to view the latest status.

  8. What payment methods are accepted?

    We accept payments via bank transfer or cash on delivery (COD) for selected areas within Pakistan.

  9. Can I pay from overseas?

    Yes, if you’d like to make a purchase or send a gift from overseas with delivery in Pakistan, you can do so. Please send a signed purchase order by email, along with a copy of payment proof and an ID. If payment is sent by a company, ensure the company’s purchase order is filled out, signed, and stamped.

  10. Are there any additional fees for international payments?

    International payments may incur bank charges or currency conversion fees, which are the responsibility of the customer.

  11. How can I contact customer support?

    You can reach us through WhatsApp or by email for any questions or concerns. Our team is here to help!